Shipping Policy

At Tailify, we work hard to get your pet supplies to you as quickly and reliably as possible. Please read our shipping policy carefully so you know exactly what to expect when you place an order.

📦 Order Processing

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been placed, and a second email with your tracking number once it has shipped.

⚡ Fast & Reliable Shipping

🇺🇸 United States — USPS Priority & VIP Shipping

We partner with USPS Priority Mail and our VIP Express service to deliver your orders fast. Most US orders arrive in just 3–5 business days — with many delivered even sooner!

✅ Order by 12pm EST on a business day and your order will be processed the same day for the fastest possible dispatch.

🌍 International Shipping

Note: International delivery times may vary due to customs processing. These are estimates only.

💰 Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on qualifying orders — check at checkout to see if your order qualifies.

🌍 International Customs & Duties

International orders may be subject to customs inspections, import duties, or taxes imposed by your country’s government. These charges are the responsibility of the buyer and are not included in our prices or shipping fees. We recommend checking your local customs regulations before placing an order.

📍 Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours after receiving your tracking number for the carrier’s system to update. If your tracking hasn’t updated in more than 7 days, contact us at sales@tailify.shop.

⚠️ Delays & Lost Packages

While rare, delays can occur due to customs clearance, high-volume periods, carrier disruptions, or an incorrect address. If your order hasn’t arrived within the estimated timeframe, please contact us and we’ll resolve it promptly.

If your tracking shows delivered but you haven’t received your package, please check with neighbours, building reception, or your local post office first, then reach out to us at sales@tailify.shop.

📬 Wrong Address

Please double-check your shipping address before completing your order. Contact us within 24 hours of placing your order if you notice an error. Tailify is not responsible for orders delivered to an incorrect address provided by the customer.

Have a shipping question? Contact our team — we’re happy to help! 🐾