Return & Refund Policy

At Tailify, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right. Please read our return and refund policy carefully.

Tailify Return Policy

✅ Our 30-Day Return Guarantee

We offer a 30-day return window from the date of delivery. If you’re not satisfied with your order for any reason, you may return eligible items for a refund or exchange.

To be eligible for a return, items must be:

Returned within 30 days of the delivery date
In their original, unused condition
In their original packaging with all tags and accessories included
Not marked as non-returnable (see exceptions below)

🚧 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

Opened or used pet food, treats, or supplements
Personalized or custom-made items
Items marked as Final Sale at the time of purchase
Hygiene products that have been opened (litter mats, urine pads, etc.)

How to Pack a Return

📦 How to Initiate a Return

Email us at sales@tailify.shop with your order number and reason for return
Our team will respond within 24–48 hours with return instructions
Pack the item securely in its original packaging
Ship the item back using a trackable shipping method
Once received and inspected, we’ll process your refund or exchange

Note: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

💸 Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.

Please note that your bank or card issuer may take an additional 2–5 business days to reflect the refund in your account.

Refund options:

💳 Original payment method — full refund to your card or PayPal
🏪 Store credit — receive a credit code to use on your next Tailify order

🔄 Exchanges

Want a different size, color, or product? We’re happy to arrange an exchange within 30 days of delivery. Contact us at sales@tailify.shop with your order number and the item you’d like instead.

📩 Damaged or Defective Items

If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery at sales@tailify.shop with:

Your order number
A clear photo of the damaged or incorrect item
A brief description of the issue

We will send a free replacement or issue a full refund — no return required.

Happy Refund Customer

⏰ Late or Missing Refunds

If you haven’t received your refund after 7 business days:

Check your bank account again
Contact your credit card company — it may take time before your refund is officially posted
Contact your bank — there is often some processing time before a refund is posted
If you’ve done all of this and still haven’t received your refund, contact us at sales@tailify.shop